How long will my order take to make?
All of the items are made by order and will take 3+ weeks to make unless stated otherwise in product description.
How do I care for my item?
For dolls please do not machine wash, try and wipe the surface in case of stains.
For clothing, cool gentle machine wash or if possible hand wash.
Do not bleach or dry clean.
Each item will come with care instructions.
What if I have a very specific request for a custom order?
Most of the products have text box and file upload fields, meaning you can write specific request details and upload any picture that may show what you have in mind. If you prefer to discuss first, please contact me either via email at email@example.com or direct message on Instagram/Facebook.
Do you ship overseas?
We currently ship to Australia and USA using NZ Post.
Please read the info in shipping policy page.
What is your return/refund policy?
Please see the refund policy at the bottom of the home page.